Use the intriguing presentation template for MS PowerPoint and Google Slides to provide a comparative overview of the CSAT vs. NPS. Grab this editable deck without any further delay!
Shed light on the significant distinction between CSAT vs. NPS by leveraging our presentation template, which is fully compatible with MS PowerPoint and Google Slides. You can modify and adapt the graphics according to your preferences in a hassle-free manner.
Customer service providers can utilize this PPT to explain that CSAT is a metric that helps evaluate the level of customer satisfaction with a specific product or service. On the other hand, NPS is a metric employed to gauge customer loyalty and assess the probability of customers recommending a company or its products/services to others. You can also highlight how CAST and NPS differ based on calculation, relationship, when to use, etc.