Collidu makes all attempts to ensure that you are 100% happy and content with your purchase. We provide you with 24*7 customer service to resolve your queries and issues. However, if you feel that we are not able to troubleshoot your issues effectively and the purchased product doesn’t meet your expectations and requirements, we make it right by offering you a user-friendly refund policy.
1. You can claim a refund in the following instances:
2. Request the refund within 10 days of your date of purchase. Send the refund request to [email protected] from your registered email address.
3. For processing the refund as quickly as possible, we may ask you to furnish the following details:
4. Your prepaid amount will be refunded in the same currency and through the same payment method that you used for making the purchase.
5. If we don’t find our refund request valid, we reserve the right to cancel it.
Instead of lodging a dispute directly with the credit card companies or bank, we encourage you to contact us for the resolution of any concerns. If you lodge a dispute with the bank, Collidu will temporarily freeze your account until the dispute gets settled.