Get our Customer Effort Score MS PowerPoint and Google Slides presentation template to depict the metric that quantifies the level of effort clients put in when engaging with a brand.
Grab our Customer Effort Score (CES) MS PowerPoint and Google Slides presentation template to present the metric used for measuring the level of effort a customer/end-user has to exert to interact with a company or use its products/services. Leverage this deck to highlight the role of CES in providing valuable insights into customer satisfaction, loyalty, and retention.
Customer success managers can utilize this deck to showcase the pros and cons of CES to their teams. You can depict the questions that can be asked during surveys for gauging the overall CES of an organization. You can also shed light on the ways to analyze a customer’s effort. You can further explain how CES differs from NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score).