Net Promoter Score (NPS) is a metric that provides firms insights into customer satisfaction levels and is broadly classified into two types Transactional and Relationship. Lay your hands on our Transactional vs. Relationship NPS presentation template for MS PowerPoint and Google Slides to provide a comparative overview of both types of NPS in a comprehensive manner.
Customer service managers can deliver an interactive presentation on the features and differences between transactional and relationship NPS using these animated slides. You can explain that a transactional NPS measures customer loyalty and willingness to further recommend/promote the brand after a specific interaction. On the other hand, a relationship NPS refers to the metric that measures customers' overall experience with the brand and helps identify gaps that need attention. Moreover, you can communicate the best scenarios in which transactional and relationship NPS can be implemented.